GET 10% OFF FOR ORDERS OF 2 ITEMS+
FREQUENTLY ASKED QUESTIONS
- Home
- FREQUENTLY ASKED QUESTIONS
Can I place an order without creating an account?
Yes, you can place an order as a guest.
However, creating an account comes with a few great perks:
- Faster checkout process
- Easy access to your order status and history
- Exclusive updates on new arrivals and special offers
Which payment options are available?
We currently accept secure payments via PayPal, which supports:
Credit & Debit Cards (Visa, MasterCard, AMEX, Discover)
PayPal Balance
Linked Bank Accounts (available in supported regions)
Local Payment Options
- 🇨🇳 Alipay, WeChat Pay (for customers in China)
- 🇧🇷 Boleto Bancário (Brazil)
- 🇷🇺 Yandex.Money (Russia)
All transactions are encrypted and protected by PayPal’s global security system. You don’t need a PayPal account to pay with a card.
Is PayPal safe to use for payments?
Yes—PayPal is one of the world’s most trusted online payment platforms, used by over 400 million people globally.
Your payment details are protected with advanced encryption, and PayPal never shares your card or bank information with sellers.
Plus, PayPal offers Buyer Protection: if your item doesn’t arrive or isn’t as described, you may be eligible for a full refund.
🛡 Your safety is built into every transaction.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change the letter “ç” to “c”.
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination’s customs department will have the package on hold.
How long does shipping take & how can i track my package? the delivery time is based on the shipping option that you have chos
Shipping times depend on the delivery option you selected.
Once your order ships, we’ll email you the tracking number and tracking link.
Please note: We are not responsible for delays caused by your country’s customs procedures.
Once your order ships, we’ll email you the tracking number and tracking link.
Please note: We are not responsible for delays caused by your country’s customs procedures.
What do I do if I have missing items in my order?
If an item is missing, please double-check the full contents of your package. If it’s still not there, contact us right away—we’re here to help!
👉 Click here to contact us